Terms of service

RID MARKETING® Terms of Service

Last Updated: July 14, 2026

These Terms of Service (“Terms”) govern access to and use of www.rid.marketing, any other website operated by R.I.D. LLC, and the professional services offered through or in connection with those websites.

R.I.D. LLC operates under the federally registered RID MARKETING® brand. In these Terms, “RID Marketing,” “RID,” “Company,” “we,” “us,” and “our” refer to R.I.D. LLC.

“You,” “your,” and “Client” refer to the person or business accessing the Website, requesting information, purchasing Services, or entering into a service relationship with RID Marketing.

By accessing our Website, requesting a consultation, purchasing Services, accepting a proposal, paying an invoice, signing an agreement, or otherwise using our Services, you acknowledge that you have read and agree to these Terms.

Do not access or use the Website or Services if you do not agree to these Terms.

1. Scope of These Terms

These Terms apply to:

Use of the RID Marketing Website
Consultation requests
Contact forms and calendar bookings
Purchases made through the Website
Services performed without a separately signed agreement
Proposals, invoices, statements of work, and checkout transactions that incorporate these Terms
Communications and deliverables related to RID Marketing Services

A separately signed service agreement, proposal, statement of work, insertion order, or other written contract may contain additional or different terms.

If there is a conflict, the following order of priority will generally apply:

A signed service agreement
A signed statement of work or written amendment
An accepted proposal or service-specific order
An invoice or checkout term
These Website Terms
General Website descriptions or marketing materials

The more specific written agreement will control over a general provision contained in these Terms.

2. Services

RID Marketing provides digital marketing, advertising, consulting, compliance, recovery, website, and related professional services.

Services may include:

Google Ads strategy and management
Microsoft Ads strategy and management
Campaign setup, audits, restructuring, and optimization
Search, Shopping, Performance Max, display, and remarketing support
Google Merchant Center support
Product-feed review and optimization
Search-engine optimization
Website strategy and reviews
Landing-page strategy and conversion optimization
Conversion tracking and analytics
Account and platform audits
Visitor intelligence and reporting
Advertiser verification support
Google Ads suspension consulting
Merchant Center suspension consulting
Limited Ad Serving support
Suspicious Payments support
Circumventing Systems support
Unacceptable Business Practices support
Appeal and documentation preparation
Business-identity and platform-trust reviews
Website compliance and remediation recommendations
Google Business Profile support
Marketing strategy and growth planning
Other services described in an applicable agreement, proposal, invoice, or statement of work

The exact scope, deliverables, fees, timing, and responsibilities for a specific engagement will be described in the applicable written service documents.

RID Marketing is not required to perform services that are outside the agreed scope unless the parties approve the additional work and any applicable fees.

3. No Affiliation With Third-Party Platforms

RID Marketing is an independent business.

Unless expressly stated otherwise, RID Marketing is not owned by, operated by, endorsed by, or acting as an employee, agent, or legal representative of:

Google
Alphabet
Microsoft
Meta
Shopify
Amazon
TikTok
Any advertising platform
Any search engine
Any payment provider
Any government agency
Any other third-party platform

Google, Google Ads, Google Merchant Center, Microsoft, Meta, Shopify, and other third-party names and trademarks belong to their respective owners.

Any partner status, certification, software relationship, or platform credential does not give RID Marketing control over a platform’s policies, systems, reviews, approvals, or enforcement decisions.

4. Eligibility and Authority

By using the Website or Services, you represent and warrant that:

You are at least 18 years old
You have the legal capacity to enter into a binding agreement
You are authorized to act on behalf of the business or account involved
The information you provide is accurate, complete, and not misleading
Your use of the Services will comply with applicable laws and platform policies
You are not using the Services for fraud, deception, infringement, or another unlawful purpose

If you act on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

5. Client Responsibilities

The Client must provide the information, documents, access, approvals, and cooperation reasonably required for RID Marketing to perform the Services.

Client responsibilities may include:

Providing accurate business information
Providing complete platform notices and communications
Disclosing prior account suspensions, denials, and appeals
Providing requested business records
Providing required licenses or authorizations
Providing website, advertising, analytics, and platform access
Maintaining valid billing and payment information
Reviewing and approving deliverables
Responding to questions within a reasonable period
Implementing agreed or required changes
Informing RID Marketing of material account or business changes
Coordinating platform communications with RID Marketing
Maintaining lawful and accurate business practices

The Client must not knowingly provide false, altered, incomplete, fraudulent, or misleading information.

RID Marketing may rely on information supplied by the Client and is not responsible for independently verifying every statement, document, representation, ownership claim, product claim, license, or authorization.

6. Account Access and Security

When access to a Website, advertising account, analytics account, Merchant Center, domain, hosting provider, or other platform is required, the Client agrees to provide access through official user, partner, manager, collaborator, or permission systems whenever reasonably available.

The Client should not provide a master password when a platform offers a safer permission-based method.

The Client remains responsible for:

Maintaining account ownership
Protecting login credentials
Maintaining account security
Reviewing authorized users
Removing access when appropriate
Maintaining backups
Protecting sensitive information
Complying with platform security requirements

RID Marketing is not responsible for unauthorized activity caused by compromised Client credentials, preexisting security issues, third-party users, or actions outside RID Marketing’s reasonable control.

7. Client Changes and Third-Party Interference

RID Marketing’s work may be affected by actions taken by the Client or another provider.

The Client agrees to notify RID Marketing before making material changes to:

Advertising accounts
Campaigns
Billing profiles
Merchant Center accounts
Websites
Domains
Business information
Platform appeals
Verification submissions
Tracking systems
Product feeds
Account ownership or access

RID Marketing is not responsible for delays, denials, lost data, performance changes, policy actions, or other consequences caused by unapproved changes made by the Client, an employee, another agency, a contractor, a vendor, or another third party.

8. Suspension, Verification, and Appeal Services

Platform recovery and verification Services may include:

Reviewing platform notices
Evaluating account history
Reviewing websites and business information
Identifying possible policy or trust issues
Organizing documentation
Recommending remedial changes
Preparing appeal language
Assisting with submissions
Providing follow-up strategy
Communicating with available support channels

Payment covers RID Marketing’s professional time, analysis, strategy, documentation, and work. Payment does not purchase or guarantee reinstatement, approval, verification, or a favorable platform decision.

The Client acknowledges that a platform may:

Deny an appeal
Request additional information
Change the stated policy concern
Extend its review period
Decline to disclose detailed reasoning
Restrict or suspend related accounts
Require additional business changes
Issue a final or permanent suspension
Refuse to reconsider an enforcement decision

These events do not establish that RID Marketing failed to perform the agreed Services.

9. No Guarantee of Results

RID Marketing does not guarantee:

Account reinstatement
Merchant Center approval
Advertiser verification
Removal of Limited Ad Serving
Approval of an appeal
Approval by Google or another platform
Specific advertising performance
Particular cost-per-click or cost-per-acquisition levels
Search-engine rankings
Website traffic
Lead volume
Conversion volume
Sales
Revenue
Return on advertising spend
Business profitability
Completion within a platform-controlled timeframe

Marketing and platform results depend on many factors beyond RID Marketing’s control, including competition, market conditions, advertising budgets, auction behavior, algorithms, platform policies, Client operations, website quality, sales processes, pricing, demand, documentation, and third-party decisions.

Any projections, estimates, forecasts, examples, recommendations, or past results are informational and are not guarantees of future performance.

10. Service Timing and Delays

Any delivery date, project schedule, appeal timeframe, or performance timeline is an estimate unless a signed agreement expressly states otherwise.

RID Marketing is not responsible for delays caused by:

The Client’s failure to provide information or access
Delayed Client approval
Platform review timelines
Platform outages
Third-party service interruptions
Changes in platform policies
Website or hosting issues
Payment delays
Events outside RID Marketing’s reasonable control

A delay does not automatically entitle the Client to a refund or cancellation without payment for work already performed.

11. Fees and Payment

Fees will be identified in an applicable:

Agreement
Proposal
Invoice
Statement of work
Checkout page
Written communication

Unless otherwise stated:

Payments must be made in the currency shown on the invoice
Payment is due according to the stated payment terms
RID Marketing may require payment before beginning or continuing work
The Client is responsible for applicable taxes, processing costs, and approved third-party expenses
Work may be paused while an invoice remains unpaid
Access to deliverables may be withheld until payment is received
Fees earned for completed work remain payable after cancellation or termination

Failure to use, implement, publish, or proceed with completed work does not eliminate the Client’s payment obligations.

12. Recurring Services

Recurring or monthly Services are governed by the term, renewal, billing, and cancellation requirements contained in the applicable agreement.

Unless otherwise stated in writing:

A service period begins on the applicable billing date
Fees for an active service period are nonrefundable
Cancellation applies to future service periods
Cancellation does not retroactively terminate an active period
Partial months are not prorated
Work performed before the effective cancellation date remains payable
The Client remains responsible for outstanding invoices and approved expenses

Removing RID Marketing’s access, stopping payment, disputing a charge, changing account credentials, or ceasing communication does not by itself constitute valid cancellation.

13. Refunds and Cancellations

Refunds and cancellations are governed by:

The applicable signed agreement
Any service-specific cancellation terms
The RID MARKETING® Refund and Cancellation Policy
These Terms

Payments are generally nonrefundable after work has begun because the Services involve reserved capacity, research, analysis, technical work, consulting, document preparation, and customized deliverables.

A refund request does not guarantee approval.

Any refund that is approved will be limited as described in the applicable Refund and Cancellation Policy or written service agreement.

The Refund and Cancellation Policy is incorporated into these Terms by reference.

14. Chargebacks and Payment Disputes

Clients should contact RID Marketing before initiating a chargeback or payment dispute so that we have an opportunity to investigate and respond.

A chargeback does not:

Cancel an agreement
Establish refund eligibility
Prove that Services were not provided
Eliminate amounts owed
Override the applicable service agreement

RID Marketing may provide relevant evidence to a payment processor, bank, card issuer, financing provider, collection provider, court, or reviewing entity.

Evidence may include:

Agreements
Proposals
Invoices
Communications
Meeting records
Work logs
Access records
Reports
Appeal drafts
Platform communications
Website changes
Deliverables
Approval records
Proof of completed work

RID Marketing may suspend ongoing Services while a payment dispute remains unresolved.

15. Third-Party Fees and Advertising Spend

Unless expressly included in writing, RID Marketing’s fees do not include:

Google Ads spend
Microsoft Ads spend
Social-media advertising spend
Hosting fees
Domain fees
Software subscriptions
Call-tracking fees
Payment-processing fees
Platform charges
Theme or plugin fees
Filing fees
Contractor costs
Vendor expenses
Other third-party charges

The Client is responsible for charges incurred directly through third-party platforms or approved as part of the engagement.

Third-party charges are governed by the third party’s own terms and refund policies.

16. Intellectual Property

16.1 RID Marketing Materials

RID Marketing owns or retains all rights in its preexisting and proprietary materials, including:

Processes
Frameworks
Methods
Templates
Checklists
Appeal structures
Internal documentation
Strategy systems
Audit methods
Software
Tools
Research methods
Know-how
Training materials
Website content
Branding
Designs
Reports and report structures
Generalized recommendations

No ownership of RID Marketing’s internal systems or background intellectual property is transferred to the Client unless expressly agreed in writing.

16.2 Client Deliverables

Ownership or licensing of final Client-facing deliverables will be governed by the applicable service agreement.

Unless otherwise stated in writing:

The Client may use final paid deliverables for its own internal business purposes
Rights are granted only after all applicable fees have been paid
Drafts, unused concepts, internal notes, source materials, templates, and proprietary processes remain RID Marketing property
The Client may not resell, sublicense, distribute, or commercially exploit RID Marketing materials as a standalone product

16.3 Client Materials

The Client retains ownership of materials supplied to RID Marketing.

The Client grants RID Marketing a limited license to access, copy, modify, submit, or otherwise use those materials as reasonably necessary to perform the Services.

The Client represents that it has sufficient rights and permission to provide those materials.

17. RID MARKETING® Trademark

RID MARKETING® is a federally registered trademark owned by R.I.D. LLC.

U.S. Trademark Registration No. 8,260,171

The RID MARKETING® name, logo, designs, graphics, trade dress, slogans, Website content, service names, and associated brand elements may be protected under trademark, copyright, unfair-competition, and other laws.

Nothing in these Terms grants permission to:

Use the RID MARKETING® trademark
Copy or imitate RID Marketing branding
Register a confusingly similar domain
Create a confusingly similar social-media account
Misrepresent an affiliation with RID Marketing
Use RID Marketing content in advertising
Resell RID Marketing Services under another name
Impersonate RID Marketing
Remove trademark or ownership notices

Any permitted use must be authorized in writing by R.I.D. LLC.

18. Website Content and Acceptable Use

The Website and its content are provided for informational and business purposes.

You may not:

Copy substantial portions of the Website
Republish Website content without permission
Scrape or harvest Website data
Use automated tools to overload or interfere with the Website
Attempt to bypass Website security
Introduce malware or harmful code
Attempt unauthorized access
Misrepresent your identity
Use the Website for fraudulent or unlawful activity
Use Website content to train, develop, or improve an artificial-intelligence system without written authorization
Use RID Marketing content to compete with or imitate RID Marketing
Remove copyright, trademark, or attribution notices

RID Marketing may block or restrict Website access when it reasonably believes these Terms have been violated.

19. Confidentiality

Each party may receive nonpublic business, technical, financial, operational, or proprietary information from the other party.

The receiving party agrees to:

Use confidential information only for the engagement
Protect it using reasonable care
Limit access to persons who need it for the applicable purpose
Avoid unauthorized disclosure
Comply with applicable legal obligations

Confidential information does not include information that:

Is publicly available without breach
Was lawfully known before disclosure
Is received lawfully from another source
Is independently developed without use of the confidential information
Must be disclosed by law or legal process

If disclosure is legally required, the receiving party may disclose the information to the extent required and, where legally permitted, provide reasonable notice.

20. Privacy and Data Handling

RID Marketing’s collection and use of personal information are described in the RID MARKETING® Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

The Client is responsible for ensuring that it has the right to provide personal information, business records, customer data, employee data, account data, and other information to RID Marketing.

The Client should avoid sending unrelated sensitive information and should redact information that is not reasonably necessary for the Services.

21. Third-Party Services and Links

The Website and Services may involve or link to third-party:

Websites
Platforms
Applications
Payment systems
Scheduling tools
Analytics providers
Hosting providers
Advertising systems
Software tools
Communication platforms

RID Marketing does not control third-party systems and is not responsible for their:

Availability
Security
Content
Accuracy
Policies
Performance
Pricing
Data practices
Enforcement actions
Service interruptions

Use of third-party services is subject to the applicable third party’s terms and policies.

22. Communications and Electronic Transactions

You agree that RID Marketing may communicate with you electronically, including through:

Email
Website forms
Video meetings
Calendar invitations
Client portals
Electronic invoices
Electronic-signature services
Text messages when authorized

Electronic communications, approvals, signatures, and records may be used in connection with the Services.

You are responsible for maintaining current contact information and reviewing communications sent to the contact information you provide.

23. Testimonials, Reviews, and Case Studies

RID Marketing will not knowingly publish confidential Client information as a public testimonial or identifiable case study without authorization or another lawful basis.

Where permission is provided, RID Marketing may use:

The Client’s name
Company name
Logo
General description of Services
Approved testimonial
Approved results
Nonconfidential project information

RID Marketing may use anonymized or aggregated information that does not reasonably identify the Client, provided that use does not violate an applicable confidentiality agreement.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and Services are provided on an “as is” and “as available” basis.

RID Marketing disclaims warranties not expressly stated in a signed written agreement, including implied warranties of:

Merchantability
Fitness for a particular purpose
Noninfringement
Uninterrupted availability
Error-free operation
Specific business performance

RID Marketing does not warrant that:

The Website will always be available
Every error will be corrected
Third-party platforms will function without interruption
Platform information will be complete or accurate
A platform will accept RID Marketing’s recommendations
The Client will achieve a desired result

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by law, RID Marketing and its owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for:

Indirect damages
Incidental damages
Special damages
Consequential damages
Exemplary or punitive damages
Lost profits
Lost revenue
Lost opportunities
Loss of goodwill
Loss of data
Business interruption
Platform suspensions
Advertising-account restrictions
Third-party decisions
Unauthorized activity outside RID Marketing’s reasonable control

To the fullest extent permitted by law, RID Marketing’s total aggregate liability arising out of or relating to a specific Service, engagement, or claim will not exceed the amount actually paid to RID Marketing for the specific Service giving rise to the claim.

The limitations apply regardless of the legal theory asserted and even when RID Marketing has been advised that damages may be possible.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or another nonwaivable obligation.

26. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless RID Marketing, R.I.D. LLC, and their owners, officers, employees, contractors, agents, affiliates, and service providers from claims, liabilities, damages, judgments, losses, penalties, costs, and reasonable attorneys’ fees arising from:

Your breach of these Terms
Your violation of an applicable agreement
False or misleading information you provide
Your products, services, website, advertising, or business practices
Your violation of law
Your violation of platform policies
Your infringement of another party’s rights
Materials or data you provide
Your misuse of the Website or Services
Actions taken by persons using your accounts or credentials

RID Marketing may control the defense of a claim subject to indemnification, and you agree to provide reasonable cooperation.

27. Suspension or Termination

RID Marketing may suspend or terminate Website access or Services when:

Payment is overdue
The Client breaches an agreement
The Client provides false or misleading information
Continued work may violate law or platform policy
The Client engages in threatening, abusive, fraudulent, or disruptive conduct
Required cooperation or access is not provided
RID Marketing reasonably believes continued work creates legal, security, reputational, or operational risk
A third-party platform prevents continued performance
The applicable agreement permits termination

The Client may terminate Services according to the applicable agreement and Refund and Cancellation Policy.

Termination does not eliminate:

Outstanding payment obligations
Fees earned before termination
Rights relating to completed work
Confidentiality obligations
Intellectual-property restrictions
Indemnification obligations
Liability limitations
Dispute-resolution provisions

28. Informal Dispute Resolution

Before filing a legal claim, the parties agree to make a reasonable, good-faith effort to resolve the dispute through direct written communication.

A dispute notice should include:

The party’s name and contact information
A description of the dispute
The relevant service or invoice
The requested resolution
Supporting documentation

Dispute notices to RID Marketing should be sent to info@rid.marketing.

Nothing in this section prevents a party from seeking urgent injunctive relief, preserving a legal deadline, responding to a filed action, pursuing an unpaid invoice, or protecting intellectual-property rights.

The parties may agree in writing to use mediation or arbitration. Neither party is required to arbitrate unless a separate written agreement expressly requires it.

29. Governing Law and Venue

These Terms and disputes arising from them are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Subject to any different provision in a signed agreement, legal proceedings must be brought in a court of competent jurisdiction located in Pennsylvania.

Each party consents to the personal jurisdiction of those courts to the extent permitted by law.

Nothing in these Terms prevents RID Marketing from pursuing collection, intellectual-property, or injunctive remedies in another jurisdiction when legally appropriate.

30. Force Majeure

RID Marketing is not responsible for delay or failure caused by circumstances beyond its reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
War
Terrorism
Civil unrest
Government action
Labor disputes
Internet outages
Cyberattacks
Utility failures
Platform outages
Vendor failures
Public-health emergencies
Changes in law or platform policy

Performance will be excused for the duration and reasonable consequences of the event.

31. Assignment

You may not assign or transfer your rights or obligations under these Terms without RID Marketing’s prior written consent.

RID Marketing may assign these Terms or an applicable agreement in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of business operations.

32. Severability

If a provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted or modified to reflect its original intent.

The remaining provisions will continue in effect.

33. Waiver

A failure or delay by RID Marketing in enforcing a provision does not waive that provision or any other right.

A waiver is effective only when made in writing by an authorized representative.

34. No Partnership or Agency

These Terms do not create a partnership, joint venture, employment relationship, fiduciary relationship, franchise, or agency relationship between RID Marketing and the Client.

Neither party may bind the other unless expressly authorized in writing.

35. Entire Agreement

These Terms, together with the applicable Privacy Policy, Refund and Cancellation Policy, agreement, proposal, statement of work, invoice terms, and written amendments, constitute the agreement between the parties concerning the applicable Services.

They replace prior discussions or representations concerning the same subject, except for terms expressly preserved in a signed agreement.

36. Changes to These Terms

RID Marketing may update these Terms from time to time.

Changes become effective when the revised Terms are posted with an updated “Last Updated” date unless another effective date is stated.

Changes will not retroactively replace terms contained in an existing signed agreement unless the parties agree in writing.

Continued use of the Website after updated Terms become effective constitutes acceptance of the revised Website Terms.

37. Contact Information

Questions, legal notices, and concerns relating to these Terms may be directed to:

RID MARKETING®
R.I.D. LLC
Email: info@rid.marketing
Phone: +1 (929) 800-2110
Website: www.rid.marketing
Customer Service Hours: Monday through Friday, 11:00 a.m. to 6:00 p.m. Eastern Time

Acknowledgment

By accessing the Website, scheduling a consultation, purchasing Services, paying an invoice, accepting a proposal, signing an agreement, or otherwise using RID Marketing’s Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.