Refund policy
At R.I.D., your satisfaction is our top priority. We are committed to providing high-quality services and ensuring that our clients are fully satisfied with the results. If you are not completely satisfied with our work, we offer the following refund policy to address your concerns.
1. Submission of Refund Requests
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Timeframe for Requests:
- All refund requests must be made in writing and submitted within 30 days of the completion of the service.
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How to Submit a Request:
- Send your refund request to info@rid.marketing
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Required Information:
- Your full name and contact information.
- Date of service completion.
- Detailed explanation of the reasons for your dissatisfaction.
2. Refund Eligibility
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Maximum Refund Amount:
- Refunds are limited to a maximum of 40% of the total order value.
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Eligible Services:
- Refunds will be considered for portions of the service that did not meet the agreed-upon specifications as outlined in our service agreement.
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Ineligible Services:
- No refunds will be issued for:
- Services that have already been delivered and accepted.
- Services currently in progress.
- Third-party services or products.
- No refunds will be issued for:
3. Cancellation Policy
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Before Service Completion:
- If you cancel a service before its completion, a refund may be issued at our discretion, not to exceed 40% of the order value.
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After Service Completion:
- No refunds will be issued once the service has been completed and delivered.
4. Approval Process
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Review Procedure:
- Upon receiving your refund request, we will conduct a thorough review to determine its validity based on the criteria outlined in this policy.
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Notification of Decision:
- We will notify you of our decision regarding your refund request within 10 business days of receipt.
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Right to Refuse:
- We reserve the right to refuse any refund request that we deem unreasonable, invalid, or not in compliance with this policy.
5. Refund Disbursement
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Processing Time:
- Approved refunds will be processed and issued within 30 days of the refund approval date.
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Method of Refund:
- Refunds will be issued using the original payment method unless otherwise agreed upon in writing.
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Confirmation:
- You will receive a confirmation email once the refund has been processed.
6. Third-Party Services
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Exclusions:
- This refund policy applies exclusively to services provided directly by R.I.D..
- It does not cover any third-party services or products that we may recommend, utilize, or provide as part of our services.
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Third-Party Policies:
- For refunds related to third-party services or products, please refer to the respective third party's refund policy.
7. Acceptance of Terms
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Acknowledgment:
- By engaging our services, you acknowledge and agree to the terms outlined in this refund policy.
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Responsibility:
- It is your responsibility to familiarize yourself with these terms before purchasing our services.
8. Contact Information
If you have any questions or concerns about our refund policy, please contact us:
- Email: info@rid.marketing
- Phone: +1 (929) 800 - 2110
- Customer Service Hours: Monday Thru Friday 11 am to 6 pm EST
Our customer service team is dedicated to assisting you and will respond to your inquiries promptly.
9. Changes to This Policy
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Right to Modify:
- We reserve the right to modify or update this refund policy at any time without prior notice.
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Effective Date:
- Any changes will be effective immediately upon posting the updated policy on our website.
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Continued Use:
- Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Note: This refund policy is an integral part of our commitment to transparency and customer satisfaction. We encourage you to reach out to us with any concerns so that we may address them promptly and effectively.
Thank you for choosing R.I.D. We appreciate your business and look forward to serving you with excellence.
RID MARKETING
- Email: info@rid.marketing
- Phone: +1 (929) 800-2110
- Website: www.rid.marketing