RID MARKETING® Refund and Cancellation Policy

Last Updated: July 14, 2026

R.I.D. LLC, owner and operator of the federally registered RID MARKETING® brand (“RID Marketing,” “RID,” “we,” “us,” or “our”), is committed to delivering professional services in accordance with the scope, terms, and deliverables agreed upon with each client.

Because our services involve professional time, research, account review, strategy development, technical work, third-party platforms, and customized deliverables, payments are generally nonrefundable once work has begun. Any refund or account credit will be considered only under the conditions described below and subject to the applicable service agreement.

1. Refund Requests

All refund requests must be submitted in writing to:

Email: info@rid.marketing

The request should include:

• The client’s full name and contact information
• The applicable invoice, order, or service
• The date the service was purchased
• A detailed explanation of the concern
• Any supporting information relevant to the request

Submitting a refund request does not guarantee that a refund will be approved.

2. Refund Eligibility

A refund may be considered when RID Marketing determines that a material portion of the agreed-upon service was not delivered in accordance with the written service agreement, order description, statement of work, or confirmed scope of services.

Unless a separate written agreement states otherwise, any approved refund will be limited to the value of the undelivered or materially deficient portion of the applicable service and will not exceed 40% of the total amount paid for the applicable order or service period.

Refund eligibility will be evaluated based on:

• The work completed
• The time and resources committed
• The deliverables created or provided
• Third-party or nonrecoverable costs
• The client’s fulfillment of their responsibilities
• The circumstances surrounding the request
• The terms of the applicable service agreement

3. Nonrefundable Services and Charges

Refunds will not generally be issued for:

• Services that have already been completed or delivered
• Deliverables that have been approved, accepted, published, submitted, implemented, or used by the client
• Work performed before a cancellation request was received
• Research, audits, strategy development, consultations, account reviews, or document preparation already completed
• Appeal preparation, appeal submission support, remediation plans, or policy reviews already performed
• Services delayed because the client did not provide required access, documentation, approvals, feedback, or information
• Rush fees, expedited-service fees, setup fees, onboarding fees, or administrative fees
• Advertising spend, platform charges, software expenses, filing fees, processing fees, or other third-party costs
• Monthly or recurring service periods that have already begun
• Work performed outside the original scope at the client’s request
• Services affected by changes made by the client, another agency, contractor, employee, vendor, or third party without RID Marketing’s approval
• Outcomes, decisions, or delays controlled by Google or another third-party platform

RID Marketing does not guarantee approval, reinstatement, account recovery, advertiser verification, Merchant Center approval, removal of an enforcement action, advertising performance, search rankings, website traffic, lead volume, sales, revenue, or any specific decision made by a third party.

4. Cancellations Before Service Completion

A client may submit a written cancellation request before a project is completed.

If a cancellation request is accepted, RID Marketing will review:

• Work already completed
• Time and resources already committed
• Deliverables already created or provided
• Nonrecoverable expenses
• Scheduled or reserved team capacity
• Any cancellation provisions contained in the applicable agreement

Any approved refund will be calculated after deducting the value of completed work, earned fees, committed resources, and nonrecoverable costs.

Unless otherwise stated in a written agreement, any refund related to a cancellation will not exceed 40% of the amount paid for the applicable order or service.

Cancellation does not eliminate the client’s responsibility to pay for services already performed, expenses already incurred, or fees already earned.

5. Cancellations After Service Completion

No refund will generally be issued after the applicable service has been completed and delivered.

A service may be considered completed when RID Marketing has:

• Delivered the agreed-upon work
• Submitted or prepared the applicable appeal or documentation
• Provided the audit, analysis, strategy, recommendations, or remediation plan
• Completed the agreed-upon consultation or account review
• Performed the work described in the applicable invoice, proposal, or agreement
• Made the deliverable available to the client

A client’s decision not to use, implement, publish, or proceed with completed work does not make that work refundable.

6. Recurring and Monthly Services

Recurring services are governed by the cancellation and notice requirements contained in the applicable service agreement.

Unless otherwise agreed in writing:

• Fees for a service period that has already begun are nonrefundable
• Cancellation applies only to future service periods
• The client remains responsible for outstanding invoices, approved expenses, and fees earned before the effective cancellation date
• Work performed during the applicable service period remains payable
• Partial months or unused portions of an active service period are not prorated

Stopping payment, disputing a charge, removing account access, changing passwords, restricting permissions, or ceasing communication does not by itself cancel an agreement or eliminate amounts owed.

7. Account Suspension, Verification, and Appeal Services

Google Ads, Google Merchant Center, Google Business Profile, advertiser verification, payment verification, limited ad serving, account suspension, and other platform-related matters involve decisions made exclusively by third-party platforms.

RID Marketing may provide:

• Account and website analysis
• Compliance reviews
• Policy remediation guidance
• Business-identity reviews
• Appeal preparation
• Appeal submission support
• Documentation organization
• Verification support
• Website recommendations
• Account recovery consulting
• Communications guidance
• Follow-up review and strategy

Payment covers the professional work performed by RID Marketing and does not purchase or guarantee a specific decision from Google or any other third party.

The following circumstances do not automatically qualify a client for a refund:

• An appeal is denied
• A platform requests additional information
• A review takes longer than expected
• A platform changes the cited policy issue
• An account receives a new or additional enforcement action
• A suspension is classified as permanent
• Verification is unsuccessful or delayed
• A platform declines to provide detailed reasoning
• The client is required to make further website or business changes
• The client’s documentation is insufficient or inconsistent
• A third-party platform changes its policies or review process

8. Advertising, SEO, and Marketing Performance

Marketing performance may be affected by factors outside RID Marketing’s control, including:

• Market demand
• Competition
• Advertising budgets
• Platform algorithms
• Auction conditions
• Website quality
• Pricing
• Client sales processes
• Geographic targeting
• Product availability
• Seasonality
• Customer behavior
• Platform-policy changes
• Tracking limitations
• Client implementation decisions

RID Marketing does not guarantee a specific number of impressions, clicks, conversions, leads, customers, sales, rankings, or revenue.

A campaign, SEO project, website project, or marketing engagement failing to achieve a client’s preferred result does not automatically make completed services refundable.

9. Client Responsibilities

The client is responsible for providing accurate, complete, current, and truthful information required for RID Marketing to perform the services.

This includes, where applicable:

• Business documentation
• Account access
• Website access
• Advertising-account access
• Billing information
• Merchant Center access
• Analytics and tracking access
• Platform communications
• Ownership information
• Business-address information
• Licenses or authorizations
• Product and service information
• Timely approvals and responses

Refunds will not be issued when work cannot be completed, is delayed, or is negatively affected because the client:

• Provides inaccurate, incomplete, misleading, or outdated information
• Fails to provide requested documentation or access
• Does not respond within a reasonable period
• Makes unapproved changes to an account, website, campaign, billing profile, or business information
• Removes or limits RID Marketing’s access
• Submits separate appeals without coordination
• Communicates with a platform in a manner that affects the engagement
• Violates a platform policy or applicable law
• Discontinues the project after work has begun
• Refuses to implement material recommendations required for the engagement
• Uses another service provider whose work interferes with RID Marketing’s services

10. Review and Decision Process

RID Marketing will review properly submitted refund requests and may request additional information before making a decision.

We generally aim to provide a written decision within 10 business days after receiving all information reasonably necessary to evaluate the request.

RID Marketing may:

• Approve the request
• Partially approve the request
• Deny the request
• Offer an account credit
• Offer additional corrective work
• Request further documentation or information

RID Marketing reserves the right to deny refund requests that are unreasonable, unsupported, fraudulent, abusive, inconsistent with the applicable agreement, or not submitted in accordance with this policy.

11. Approved Refunds

Approved refunds will generally be processed within 30 days after written approval.

Refunds will normally be returned to the original payment method unless RID Marketing and the client agree otherwise in writing.

The amount received by the client may be affected by:

• Payment-processor limitations
• Currency-conversion differences
• Bank processing times
• Nonrefundable transaction fees
• Chargeback fees
• International payment costs

Processing times imposed by financial institutions, payment processors, card issuers, or third-party payment services are outside RID Marketing’s control.

12. Account Credits

At its discretion, RID Marketing may offer an account credit instead of a monetary refund.

Unless otherwise stated in writing:

• Credits have no cash value
• Credits may be used only toward future RID Marketing services
• Credits may not be transferred to another person or business
• Credits must be used within the period specified when issued
• Unused credits will not be refunded after expiration

An account credit is not valid until confirmed in writing by an authorized representative of RID Marketing.

13. Third-Party Services and Expenses

This policy applies only to fees charged directly by RID Marketing.

It does not apply to:

• Google Ads spend
• Microsoft Ads spend
• Social-media advertising spend
• Website hosting
• Domain-registration fees
• Software subscriptions
• Call-tracking services
• Payment-processing fees
• Platform charges
• Contractor or vendor expenses
• Filing fees
• Theme, plugin, application, or licensing costs
• Third-party products or services
• Any amount paid directly to another provider

Third-party charges are subject to the terms and refund policies of the applicable third party.

RID Marketing is not responsible for issuing refunds on behalf of another business, platform, vendor, payment processor, software provider, or service provider.

14. Chargebacks and Payment Disputes

Clients are encouraged to contact RID Marketing before initiating a chargeback or payment dispute so that we have an opportunity to investigate and address the concern.

Initiating a chargeback does not:

• Cancel an agreement
• Determine refund eligibility
• Establish that services were not provided
• Eliminate payment obligations
• Relieve the client of responsibility for completed work or earned fees

RID Marketing reserves the right to provide relevant documentation to the payment processor, financial institution, card issuer, collection provider, court, or other reviewing entity.

Documentation may include:

• Signed agreements
• Proposals and statements of work
• Invoices
• Payment records
• Emails and messages
• Meeting records
• Account-access records
• Appeal drafts
• Submitted documentation
• Work logs
• Website changes
• Reports
• Deliverables
• Platform communications
• Evidence that services were performed

RID Marketing also reserves the right to suspend ongoing work or account access while a payment dispute remains unresolved.

15. Fraudulent or Abusive Requests

RID Marketing may deny a refund request when there is evidence of:

• Fraud
• Misrepresentation
• Unauthorized payment activity
• Abuse of services
• Intentional withholding of information
• Threats made to obtain an improper refund
• Use of completed deliverables followed by a refund demand
• Submission of false information to a payment processor
• Attempts to obtain services without payment
• Violations of RID Marketing’s agreements or policies

RID Marketing reserves all rights and remedies available under the applicable agreement and law.

16. Relationship to Service Agreements

This Refund and Cancellation Policy is incorporated into RID Marketing’s website terms, checkout terms, proposals, statements of work, and service arrangements.

When a signed agreement, proposal, statement of work, invoice, checkout term, payment term, or other written agreement contains refund or cancellation provisions that differ from this policy, the terms of the more specific written agreement will control.

Nothing in this policy modifies rights or obligations established in a separately executed written agreement unless RID Marketing agrees to the modification in writing.

17. Trademark Notice

RID MARKETING® is a federally registered trademark owned by R.I.D. LLC.

U.S. Trademark Registration No. 8,260,171

The RID MARKETING® name, together with associated branding, trade dress, website content, service names, graphics, designs, slogans, and other brand elements, may be protected by trademark, copyright, unfair-competition, and other applicable laws.

Nothing contained in this policy or on the RID Marketing website grants any person or entity a license or right to use the RID MARKETING® trademark.

The RID MARKETING® name may not be copied, reproduced, modified, imitated, displayed, distributed, used in advertising, used in domain names, used in social-media identifiers, or otherwise used without prior written authorization from R.I.D. LLC, except where permitted by applicable law.

All third-party trademarks, platform names, product names, and company names referenced by RID Marketing remain the property of their respective owners. Their use does not imply sponsorship, endorsement, partnership, or affiliation unless expressly stated.

18. Changes to This Policy

RID Marketing may update this policy from time to time.

Changes become effective when the updated policy is posted on our website with a revised “Last Updated” date.

Updates will not retroactively alter refund rights or obligations already established under a signed written agreement unless the parties agree otherwise in writing.

Clients are encouraged to review this policy before purchasing or renewing services.

19. Contact Information

Questions, concerns, cancellation requests, and refund requests may be submitted to:

RID MARKETING®
R.I.D. LLC
Email: info@rid.marketing
Phone: +1 (929) 800-2110
Website: www.rid.marketing
Customer Service Hours: Monday through Friday, 11:00 a.m. to 6:00 p.m. Eastern Time

By purchasing or using RID Marketing’s services, the client acknowledges that they have reviewed and accepted this Refund and Cancellation Policy, together with any applicable service agreement, proposal, statement of work, invoice terms, or checkout terms.